FAQs / Help
Please click on a question to see the answer…
How do I use my DigiTickets?
You will be e-mailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take it with you when you visit the event, although we suggest printing out the e-mail.
Do you issue refunds?
No, we regret we are unable to issue refunds online. Please contact us - details below.
What happens when I buy a ticket online?
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
I don't have a printer...
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
Is there wheelchair access?
Can I purchase a ticket at the door?
If there is space available you can buy a ticket at the door on the day.
How can I get in contact with you?
For all West House & Heath Robinson Museum events, you can email us on firstname.lastname@example.org or call 020-8866-8420.
For all Pinner Arts Week events, you can email us on email@example.com or call/text on 07775 626624