The West House and Heath Robinson Museum Trust Ticket Portal


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FAQs / Help

How do I use my DigiTickets?

You will be e-mailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take it with you when you visit the event, although we suggest printing out the e-mail.

Do you issue refunds?

No, we regret we are unable to issue refunds online.  Please contact us - details below.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Is there wheelchair access?


Can I purchase a ticket at the door?

If there is space available you can buy a ticket at the door on the day.

How can I get in contact with you?

For all West House & Heath Robinson Museum events, you can email us on or call 020-8866-8420.

For all Pinner Arts Week events, you can email us on or call/text on 07775 626624